OPERATIONAL EXCELLENCE IS A KEY PART OF SYSTEM MODERNISATION How are your peers balancing tight budgets, recruiting challenges, and pressure to innovate? In a report sponsored by Rimini Street, Tech Research Asia (TRA) reveals results from surveying 305 CXOs across Australia and New Zealand from retail, manufacturing, construction, banking, travel and hospitality, telecommunications, and utilities…
Maximizing Contact Center Operations with Generative AI Assistants Backed by Responsible AI Principles Contact centers have long harnessed automation and AI to simplify customer inquiries. Now, the advent of generative AI (GenAI) is transforming the customer experience once again. GenAI and automation solve global organizations’ biggest customer service challenges: meeting increased Ddemand, reducing costs, improving…
Choosing the Best Payment Options for Your Business As businesses and suppliers continually evolve and innovate, so do their needs for new payment methods. Today, businesses have a wide range of B2B payment methods to choose from, but it’s not always clear what payment method is the best for each business situation. Our comprehensive guide…
